FAQs
I've returned my order. What happens if it's delayed?
You can follow the progress of your package with our delivery partner using the tracking number assigned to your returns label. As soon as it's accepted we will send an email to confirm your refund.
Will you still offer a free returns service?
Our free return service will still be available to all our customers.
My order has been shipped from outside of Europe. Will I have to pay any additional charges?
We will notify you during the checkout process if import duties are included or whether you may have to pay additional charges to receive your item.
MITOLOGY has no control over these charges and so can't advise on their amount.
If I'm returning my order, will the duties I originally paid be refunded?
Yes, your refund will include any taxes and duties you paid in the original purchase price. We’ll refund this to your original payment method. Refunds can take up to 14 days, depending on your payment provider.
For more info, head to Returns & Refunds.
How to shop & place an order
Do I need an account to place an order?
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
I have forgotten my password: what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I place an order on your site?
It's easy! Here’s how:
Choose a category from the top navigation menu or search to explore a specific collection or trend.
Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’.
Sign in to your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Can I cancel my MITOLOGY order or make changes to it?
Yes, you might be able to cancel some items before we prepare your order. Just head to 'Orders & Delivery', or click here if you placed an order as a guest. You can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy.
What payment methods do you accept?
American Express
Apple Pay
MasterCard
PayPal
Visa
For your safety, security checks are taken on all payments made to us at the time of purchase.
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the MITOLOGY Privacy Policy.