ORDERS & DELIVERY
DELIVERY
Please contact orders@mitology.com if you have any questions about delivery.
Delivery Information
Depending on the shipping service selected, orders placed on MITOLOGY can be delivered every day of the week.
Express delivery is available for all destinations, shipping costs will vary depending on the service selected, as well as the origin and destination of your chosen pieces.
We will always offer you the best price available to your destination at the time of purchase.
All relevant delivery options available for your order and to your destination will be displayed at checkout.
Delivery Times
Express service for most of Europe and the USA: delivery within 3-5 days. Rest of the world: delivery within 5-7 days.
Standard Service for selected countries: delivery within 5-7 days.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. MITOLOGY cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
Our orders can be delivered by DHL, UPS, FedEx, TNT, or DPD.
Duties & Taxes
We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:
European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.
If you are ordering from within your own customs zone or region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the destinations listed above), the price you pay to MITOLOGY will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
Delivery to USA
For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to MITOLOGY for a refund.