Returns & Refunds

HOW TO RETURN

What is MITOLOGY’s returns policy?

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return. 

Valuing our craftsmanship, we will not be able to accept returns unless the item is damaged or faulty when delivered to you, we will do the change of the item you purchased, after your return, if it arrives damaged, within 30 days of the delivery date, for a similar or different item.

Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. 

To be eligible for a return, your item must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Any returns that do not meet our policy will not be accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Confirmation of Exchange

We will notify you once we have received and inspected your return, and let you know whether or not the change has been approved. If approved, we will then send you the product you wish to exchange.

 

Damages and issues

Please inspect your order upon reception contact us immediately and send us a photo, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

How do I request a return?

To start a return, you can contact us customcare@mitologyhandmadejewelry.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you have an account go to Orders & Returns, to request a return.

Prepare your package with any original documents and take it to your chosen location along with your return confirmation email.

How do I return my item?

Here's what you need to do:

Go to Orders & Returns if you have an account.

Find the order you want to return and click return item(s).

Select each item and your reason for returning.

Place each item you're returning with any designer boxes or cases that came with your order inside the MITOLOGY packaging.

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item. 

Cancelling an order

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please get in contact with customcare@mitologyhandmadejewelry.com. 

We will arrange a return and process a full refund for the defective item.

Does my order need to be returned in the MITOLOGY package it arrived in?

We recommend returning your item in the MITOLOGY package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned, with all tags attached, including original packaging and designer boxes.

Remember to check your return meets the conditions of our Returns & Refunds Policy.

CUSTOMISED & PRE-OWNED ITEMS

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

Exclusive Items

Exclusive goods sold at MITOLOGY have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.

If any of your purchases arrive in a flawed or faulty condition, please contact us by email for assistance with your return.